Saturday, May 30, 2015

Product Update: 24-Hour Support is Coming!

With many organizations today, the 9-to-5 job is no longer the norm, which means that there’s always a chance that you might need support after normal business hours. Here at Certify, we asked: why wait until the next business day for help when you can get it right when you need it?

When you need someone to help guide you through a process or an unexpected issue, you want someone who is available on your schedule. Certify has heard you and we’re stepping up to the plate! Starting May 18th, 2015, Certify will be offering 24-hour support, Monday through Friday.

That’s right – you can call at any time, day or night, 5 days a week, and speak to a knowledgeable, experienced Support Expert whose number one goal is delivering customer happiness to you. After all, customer happiness is our number one priority, and what better way to show we care than to have a real person available 24 hours a day to help you?

U.S.-based, real people, answering your call, who really know how to use Certify. Whether it's a basic question or an in-depth process discussion, our Support Experts have the skills and experience to help you succeed with Certify. Any company can say that they care about you and your business, but we make sure our actions speak louder than our words by providing you with the help you need, when you need it. Of course, you can always access our continually expanding Knowledge Base at anytime by clicking “Support” on your account homepage. Once there, you can quickly and easily find Support documents spanning a whole range of topics.

Certify continues to make travel and expense easy for you, and we are always working on ways to improve your customer happiness. From mobile device expense report creation and submission, to quick and easy reimbursements, we make sure the expense reporting process is simple and straightforward for everyone at your organization.

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